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Customer Service Center

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Services

The Grand Island City Utilities Customer Service Center is located at 1306 W 3rd Street. The Customer Service Center features a private customer service area, cashier window with ADA accommodations, adequate and convenient parking, staffed drive-up window, and an after hours drop box next to the drive-up window.

Billing Information

All utility accounts are billed on a monthly basis on actual meter readings when meters are accessible. Water meters that do not have remote reading devices are read quarterly and are minimum estimated on the non-read months. If you would like to have a remote read type water meter, please contact the Water Division here for a price quote.

6 Ways to Pay

Payment Options

For your convenience we provide several methods of paying your utility bill. Choose from the following listing and see which works best for you.

Online
Mail
Walk-In
Drive-Thru
Drop-Box (after hours)
By Phone