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Customer Service Center

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Services

The Grand Island City Utilities Customer Service Center is located at 1306 W 3rd Street. The Customer Service Center features a private customer service area, cashier window with ADA accommodations, adequate and convenient parking, staffed drive-up window, and an after hours drop box next to the drive-up window.

Billing Information

All utility accounts are billed on a monthly basis on actual meter readings when meters are accessible. Water meters that do not have remote reading devices are read quarterly and are minimum estimated on the non-read months. If you would like to have a remote read type water meter, please contact the Water Division here for a price quote.

6 Ways to Pay

Payment Options

For your convenience we provide several methods of paying your utility bill. Choose from the following listing and see which works best for you.

Online

Want to pay online?

Access your account information online using our customer web portal paymybill. You will need to register online before you are able to access your account. If you need assistance with online registration or your account access please contact Customer Service at 308-385-5480.

 

 billpay

 
Pay Online
Mail

Pay by Mail:

Mail payments to:

City of Grand Island

P.O. Box 1928
Grand Island, Nebraska 68802

 

Return your payment coupon with a check or money order in the return envelope provided.

 

Walk-In

Stop by and pay your utility bill:

 GIUD Customer Service Center

1306 W 3rd St
Grand Island, Nebraska 68801
Lobby walk-in services: 8am-5pm, Monday-Friday*

Closed during recognized holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day.

*Services offered at the Customer Service Center include:

  • New water, electric, sewer services
  • Termination of service
  • Transfer of service
  • Bill payment
  • Payment agreements
  • Account information
  • Budget plan
Drive-Thru

Drive-thru Window:

GIUD Customer Service Center

1306 W 3rd St
Grand Island, Nebraska 68801
Window hours: 8am-5pm, Monday-Friday*

Closed during recognized holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day.

For your convenience we provide a Drive-Thru window also located at the Customer Service Building located on the west side of the building.

Requirements

  • Current Bill
Drop-Box (after hours)

Drop Box Payments:

 

GIUD Customer Service Center

1306 W 3rd St
Grand Island, Nebraska 68801

 Drop Box
For your after hours convenience we provide a Payment Drop Box located near the drive-up window also located at the Customer Service Building located on the west side of the building.

Recommendations

  • Check
  • Money Order

 

By Phone

Pay by Phone:

Call the automated number at 855-748-6038 to pay your bill 24 hours a day, seven days a week using a credit or debit card.