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Non-Emergency/Customer Service

For Non-Emergency issues, call us at (308) 385-5480 and use the menu options below to speak to the appropriate Customer Service representative.

Customer Service representatives are available Mon–Fri from 8:00am–5:00pm, excluding holidays.

Customer Service
Location    mail_H
1306 W 3rd St  
Grand Island, NE 68801  
   
Online Self-Service Options Phone Number Phone Menu Options
Pay Bill (308) 385-5480 Option 1
Office Hours (308) 385-5480 Option 2
Report Electric/Water Emergency (308) 385-5480
Option 3
General Billing Questions (308) 385-5480 Option 4
Payment Arrangements - Collections, Disconnect Status, Bankruptcy, etc. (308) 385-5480
Option 5

Emergencies/Outages Only

Report Emergencies by phone 24/7 at our Call Center (308) 385-5461 and use the menu options below to speak to direct your call.

Emergency Call Center
Online Self-Service Options Phone Number Phone Menu Options
Outage (308) 385-5461 Option 1
Automatic Payments (308) 385-5461 Option 2
Meter Reading Submissions (308) 385-5461
Option 2
Office Hours (308) 385-5461
Option 2
Other Inquiries (308) 385-5461
Option 3
Administration
Location
   
mail_H
City Hall  
P.O. Box 1968  
Grand Island, NE 68802  
   
Contact Phone Number Extension
General (308) 385-5481
Utilities Director (308) 385-5463 2131
Assistant Utilities Director-Operations (308) 385-5463  2132
Assistant Utilities Director-Production (308) 385-5681 6120
Assistant Utilities Director-Transmission (308) 385-5466  
Backflow
Location
   
mail_H
315 N Jefferson St  
Grand Island, NE 68801  
   
Contact Phone Number Extension
Backflow Specialist (308) 385-5463 2134
Education & Outreach
Contact
Phone Number Extension
Power Plant Tours (308) 385-5681 6110 
Education Coordinator (308) 385-5463 mail_H
Electric/Overhead Distribution
Location  
1115 West North Front St  
Grand Island, NE 68801  
   
Contact
Phone Number
Line Superintendent (308) 385-5472 mail_H
Electric Meters (308) 385-5471  mail_H
Electric/Underground Distribution
Location  
1115 West North Front St  
Grand Island, NE 68801  
   
Contact
Phone Number
Underground Superintendent (308) 385-5470 mail_H
Electric Meters (308) 385-5471  mail_H
Electric Transmission
Location    mail_H
700 E Bischeld St  
Grand Island, NE 68801  
   
Contact
Phone Number Extension
General (308) 385-5461  
Assistant Utilities Director-Transmission
(308) 385-5466
Transmission Engineer (308) 385-5460  1142
Engineering Division
Location    mail_H
315 N Jefferson St  
Grand Island, NE 68801  
   
Contact
Phone Number Extension
General (308) 385-5463 2130 
Assistant Utilities Director-Operations
(308) 385-5463 2132
Engineer-Water Distribution (308) 385-5463 2166
GIS-Electric (308) 385-5463 2161 
GIS-Water (308) 385-5463 2160
Backflow Specialist (308) 385-5463 2134
Production Division
Location    mail_H
1035 W. Wildwood Dr  
Grand Island, NE 68801  
   
Platte Generating Station    
Contact Phone Number Extension
General (308) 385-5681 6111
Assistant Utilities Director-Production (308) 385-5681 6120
Plant Superintendent (308) 385-5681
6121
Production Engineer (308) 385-5681 6122
Regulatory/Environment (308) 385-5681
6123
Operations (308) 385-5681
6125
Maintenance (308) 385-5681 6124
Power Plant Tours (308) 385-5681 6110
     
C.W. Burdick Generating Station
 
General (308) 385-5493   
Plant Superintendent (308) 385-5493  
Water Division
Location    mail_H
370 N Pine St  
Grand Island, NE 68801  
   
Contact
Phone Number
General (308) 385-5435  
Water Superintendent (308) 385-5436
Water Meters (308) 385-5435   
Warehouse
Location   mail_H 
1115 West North Front St  
Grand Island, NE 68801  
   
Contact
Phone Number
Warehouse Superintendent (308) 385-5469